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Unable to sync Versa

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‎08-14-2020 08:42 - last edited on ‎08-14-2020 21:02 by Fitbit Moderator

‎08-14-2020 08:42 - last edited on ‎08-14-2020 21:02 by Fitbit Moderator

My Versa has not been able to properly sync for the last 3 days. Is there an issue going on with this currently? and when will it be addressed? 

 

Moderator Edit: Clarified subject

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‎08-14-2020 21:01

‎08-14-2020 21:01

Hello @rerperson, welcome to the Community Forums! 

 

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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