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Syncing issues with Versa

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‎08-14-2020 07:57 - last edited on ‎08-14-2020 20:59 by Fitbit Moderator

‎08-14-2020 07:57 - last edited on ‎08-14-2020 20:59 by Fitbit Moderator

I have had my versa for about four months. All of a sudden, yesterday it stopped syncing. The battery is at 100%. I can see the apps like the timer and exercise but none of my data is registering. When I try to sync on my phone it won’t sync. I have an Aria scale as well and that is syncing just fine. I have cleaned the Fitbit to make sure it wasn’t an issue with contact. 

 

Moderator Edit: Clarified subject

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‎08-14-2020 20:59

‎08-14-2020 20:59

Hi @Alwaysrunning10, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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