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Unable to sync or find device.

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‎01-04-2020 01:17

‎01-04-2020 01:17

My versa lite is tracking my steps but the app is unable to find my device to sync to.  I ve done all the suggested trouble shooting things but they have not worked.  This happened yesterday and I managed to resolve the issue by shutting down my versa lite and restarting it. But the issue has happened again today. 

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‎01-04-2020 07:47

‎01-04-2020 07:47

Try a Factory Reset by swiping left to Settings and then About, Factory Reset.

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‎01-04-2020 13:03

In response to SunsetRunner

‎01-04-2020 13:03

I have factory reset the watch and I’ve uninstalled it off the app.  It has started to do the update but failed at 50%. It’s now updating for a second time. Fingers crossed it works this time.  If it’s anything like my husbands his failed many times. In the end Fitbit sent him 2 replacements. Both were refurbs. It finally worked with the second one.  

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‎01-04-2020 13:25

In response to SunsetRunner

‎01-04-2020 13:25

If it doesn't work, Contact Customer Support.

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