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Unable to sync versa

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‎07-11-2019 18:49 - last edited on ‎07-12-2019 20:04 by

‎07-11-2019 18:49 - last edited on ‎07-12-2019 20:04 by

It's been more than 15days my versa dashboard tracker is not showing any activity info. Earlier I was getting error Bluetooth not connected however my phone Bluetooth was working perfectly fine with my headset and other devices and now I am not even getting any error on versa app and it's not updating or showing any information. This is really disappointing 

 

 

Moderator edit: subject for clarity

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‎07-11-2019 18:58

‎07-11-2019 18:58

Yes I can get My gear to sync I donot no what wrong it sync yesterday  need help

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‎07-12-2019 20:04

In response to marciasmith

‎07-12-2019 20:04

Hi @neh19, it's nice to see you again in our Community Forums! Welcome to the Fitbit Community @marciasmith. 

 

@neh19 thank you for sharing the details of the issue you're experiencing with syncing your Fitbit Versa. I totally understand how you are feeling as you would like to continue using your watch and working on your goals. Syncing difficulty is usually caused by a missing requirement. I recommend following the troubleshooting steps from this help article: Why won't my Fitbit device sync?

 

@marciasmith thank you for joining the conversation and sharing that you're experiencing the same syncing difficulty. I recommend following the above steps to resolve the issue. 

 

Let me know how it goes!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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