Unable to sync with Windows 10

[franklin106]

I've tried everything that the site suggests.. I was able to do my initial "sync" (which took 8 hours) but I haven't been able to sync it since then (using the same set up .. i.e. windows10 and doogle).  I wouldn't care except that the time is now incorrect and I can't find anyway to reset it that doesn't involve a sync.  I'd appreciate any advice for either getting the blasted thing to sync or how to correct the time without syncing 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @franklin106, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before posting over here. Let me share with you that our Fitbit devices use your mobile device/computer information to display the time with the syncing process, therefore, by simply syncing your Versa 2 it should display the time that’s configured on your Windows 10 computer. That said, to fix the syncing difficulties you're experiencing, try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

Let me know if further assistance is needed, I’ll be here.

[franklin106]

Hi, thanks for trying.. and I've done everything that the site has
suggested (multiple times).. and its still no-go.. I cannot sync.



Pretty much going to give up.. shame....



Thanks anyway

Franklin.

Moderator Edit: Personal info removed