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Unable to unlock Versa.

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‎04-23-2019 12:47 - last edited on ‎04-24-2019 11:34 by Moderator Alum

‎04-23-2019 12:47 - last edited on ‎04-24-2019 11:34 by Moderator Alum

Anybody help? 

My son has attempted his passcode too many times and so now cannot use his fitbit......message on fitbit says :- unlock with your phone. 

We've downloaded the fitbit app but cannot find anywhere how to do it. 

Any help much appreciated. 

 

Moderator Edit: Clarified Subject.

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‎04-23-2019 13:15

‎04-23-2019 13:15

See How do I unlock my Fitbit device with my phone?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-24-2019 11:35

In response to JohnnyRow

‎04-24-2019 11:35

Hello @scottunited12 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @JohnnyRow thanks for all your help. 

 

@scottunited12 I appreciate your participation in the Forums and for having shared your experience with us. At this moment I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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