Versa not syncing with phone

[Maggiemayi]

I've had issues with my Versa syncing with my Android Samsung G8 for months.  Finally the Sprint store helped me with the firmware update which took 1+ hours.  The Versa synced OK for about 1 week, then stopped again.  Sprint helped a 2nd time (again, thank you), with the firmware update which took 1+ hours.  Sync seems to be working, but now the Versa seems to be stuck at " to start, download the Fitbit app"  which I do have on the phone.  The phone seems to be OK, it's the watch that has issues.  The help-link email to Fitbit appears down, not sending messages, hoping the community is able to provide suggestions.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Maggiemayi It's great to see you in our Fitbit Community! I'm happy to assist you with the syncing issues that you are experiencing with your Fitbit Versa. Thank you for trying to fix it before contacting our Fitbit forums.

I'd like to follow up and would like to know if the issue persists or if your Versa could be synced.

In the meantime, please restart your Versa as described in this help article. Once you've done this, check out if your Versa syncs with your phone properly.

Keep me posted on the outcome! 😀

[Maggiemayi]

Hi JuanJo,

Yes, I've tried syncing and restarting several times. The sync appears successful, but when I restart the watch, I get the message I described. I can't get the watch back to the "home" screen.

[Terry1944]

Have reset factory settings and am getting the same message “to start download the Fitbit app”.have uninstalled app about 4 times to no avail. Can’t even turn off the watch??? When I hit the two buttons together it turns off but comes  straight back on. Very frustrating syncing isn’t happening. Any thoughts??

[Maggiemayi]

same issue