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Unable to update Versa Lite

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‎01-22-2021 17:20 - last edited on ‎01-22-2021 17:51 by Fitbit Moderator

‎01-22-2021 17:20 - last edited on ‎01-22-2021 17:51 by Fitbit Moderator

Unable to update versa lite. Tech support unable to help after 2hrs

 

Moderator Edit: Clarified subject

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‎01-22-2021 17:51

‎01-22-2021 17:51

Hi @sleepless_in_AZ, welcome to the Community Forums.

 

Thanks for bringing this to our attention. Just as mentioned in your post, our Customer Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

View best answer in original post

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5 REPLIES 5

‎01-22-2021 17:51

‎01-22-2021 17:51

Hi @sleepless_in_AZ, welcome to the Community Forums.

 

Thanks for bringing this to our attention. Just as mentioned in your post, our Customer Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎01-23-2021 08:44

In response to RicardoFitbit

‎01-23-2021 08:44

Fitbit could not resolve the issue. My watch is 18 months old and
WORTHLESS!
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‎01-23-2021 09:35

In response to sleepless_in_AZ

‎01-23-2021 09:35

What phone are you using? There's quite a few people having these problems who all have Samsungs.

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‎01-23-2021 11:24

In response to hskit

‎01-23-2021 11:24

Samsung galaxy AE10
Fitbit told me my watch is no longer able to update as it is 18 month old

I'm finished with Fitbit.
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‎01-23-2021 18:07

In response to RicardoFitbit

‎01-23-2021 18:07

Hello RicardoFitbit.....

I'm on my 3rd Versa Lite since 12/25/2019. I have a Samsung 8 which is supposed to be compatible. The newest upgrade for this great Fitbit is not working. I've turned off bluetooth, checked for phone updates, rebooted internet modem, etc., etc, etc until I'm blue in the face. I even went to my sisters house to see if her internet would help this upgrade. To my surprise....it did not. Fitbit is leaving a very sour taste in my mouth & I'm seriously considering switching to another fitness watch. I will not call Fitbit tech support for obvious reasons since I'm on my 3rd Fitbit watch. I even canceled the premium because of all the issues I've had barely over a year. Thanks but no thanks! 

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