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Unable to update firmware version

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‎10-24-2019 22:30 - last edited on ‎10-25-2019 14:42 by Fitbit Moderator

‎10-24-2019 22:30 - last edited on ‎10-25-2019 14:42 by Fitbit Moderator

I wanted to clean my Versa lite so my wife can used it. I did a factory reset. Uninstall and installed Fitbit bit app on my Samsung S7. Now updating it takes for ever, and comes back with update failed message. So I start all over again. 

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎10-25-2019 14:41

‎10-25-2019 14:41

Hello @Jjalilvand, it's nice to see you again participating here in the Community Forums!

 

I appreciate all the information that was shared in your post. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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‎10-27-2019 23:18

‎10-27-2019 23:18

I have the same problem with Versa Lite update - message errors after 6-7 hours of update process. Tried 5 times with no result! Factory reset (suggested by Fitbit Service Team) did not help!

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‎10-28-2019 09:50

In response to Krzysztof06

‎10-28-2019 09:50

I called Fitbit @ 877-623-4997. They will replace it.

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‎11-18-2019 09:31

‎11-18-2019 09:31

I’m having the same exact issue. I’ve tried to update it 6 times to no avail. Thanks for giving the number to customer service. Hopefully they can help me with this issue! 

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