help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to update firmware version

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-03-2019 17:45 - last edited on ‎12-04-2019 11:27 by Fitbit Moderator

‎12-03-2019 17:45 - last edited on ‎12-04-2019 11:27 by Fitbit Moderator

Is this also connected to the issue going on right now? I was able to add my versa 2 and is working but it is not letting me download the latest software.

 

Moderator edit: Subject for clarity 

Best Answer
1 REPLY 1

‎12-04-2019 11:27

‎12-04-2019 11:27

Hello @jul91, welcome to the Community Forums! It's a pleasure for me to help you with your update concern.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted and let me know if you continue experiencing difficulties with this process.

Best Answer
0 Votes