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Messages shown as question mark

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‎11-26-2019 10:49 - last edited on ‎11-30-2019 17:16 by Fitbit Moderator

‎11-26-2019 10:49 - last edited on ‎11-30-2019 17:16 by Fitbit Moderator

I can't get the message because it looks like the ?this question mark in a box. How can I fix this?

 

Moderator edit: Updated subject for clarity

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‎11-30-2019 17:19 - last edited on ‎02-13-2026 04:43 by Fitbit Moderator

‎11-30-2019 17:19 - last edited on ‎02-13-2026 04:43 by Fitbit Moderator

@JAY0 Welcome to the Community. Sorry for the delayed reply. 

I appreciate the details mentioned. Usually when the message is showing as a question mark, it's because of the emoji support on your device isn't the same as the sender. I would like you to make sure you have the latest OS in your Android or iOS. Could you let me know if you're seeing question mark in all your messages or only with the ones that have emojis? 

Keep me posted. 

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‎11-30-2019 19:48

In response to SilviaFitbit

‎11-30-2019 19:48

Thank you for your reply.

My android OS is 8.

I'm seeing question marks in all messages.

 

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‎12-04-2019 11:10 - last edited on ‎02-13-2026 04:43 by Fitbit Moderator

In response to JAY0

‎12-04-2019 11:10 - last edited on ‎02-13-2026 04:43 by Fitbit Moderator

@JAY0 Thanks for getting back. In this case, I would like you to restart your Ionic, remove the notifications and then set them again. After this, please check if you receive notifications as expected. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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