12-04-2019 03:44
12-04-2019 03:44
Hi there,
I am having constant issues with my fitbit's connectivity and am spending time every day trying to fix these. I've had the device for a week.
Disconnecting Notifications
Notifications disconnect and stay disconnect frequently, even if the phone is right next to me. So far I have to perform a combination of the following. After a lot of time sometimes these things work.
Force quit the app
Turn on and off the Bluetooth
Unpair and pair devices
Turn phone on and off
Turn notifications on and off
Turn fitbit on and off
Syncing not working
There are times where the sync just won't work even though the setting is on sync all day
also tried combos of the following. Most often when the sync works the notifications then turn off. If the device doesn't sync I can't access my data.
I have also had to hard reset to see if this resolves the issues, I don't want to have to do this every time something disconnects.
Whilst I understand the device can sometimes do these things should my device be this inconsistent with it? I am spending lots of time every day to figure out what is wrong with this and try to fix it.
12-04-2019 07:09
12-04-2019 07:09
What phone or computer are you using?
12-04-2019 08:42
12-04-2019 08:42
12-04-2019 08:43
12-04-2019 08:43
It's a Huawei P20 pro
12-04-2019 11:58
12-04-2019 11:58
Contact Customer Support.