Waiting for CS options

[TMalholla]

I have yet to hear back from anyone at Fitbit about my options on replacing my current Fitbit Versa. The heart monitor function stopped working and the last person to contact me (4 days ago) said they would look up warranty and respond with my options. No word yet. In the day since that message my Fitbit has completely shut off. The red light blinked non stop and drained my battery. I put it on the charger and when I came back for it later, it had completely shut off and burning hot. It will not turn back on. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@TMalholla It's nice to see you on the Community. Sorry for the delayed reply. 

Thanks for the details mentioned. I've checked your post with our Support team and they've mentioned that the last email they sent you was on Nov 20th, please check your spam or junk folder. If you haven't received it, please let me know and I'll let my team know.

I'll be around if you need further assistance. 

[TMalholla]

There was no communication on Nov. 20th sent to me.

[SilviaFitbit]

@TMalholla Thanks for getting back. In this case, I've reopened the case that you already had and they will send you the email again. 

I'll be around if you have any additional questions.