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Unlock Versa with phone

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‎09-16-2020 12:14 - last edited on ‎09-16-2020 22:28 by Fitbit Moderator

‎09-16-2020 12:14 - last edited on ‎09-16-2020 22:28 by Fitbit Moderator

Hi, I have a Versa which was given to me at Christmas. In the last week or so, the device will not communicate with my phone. I have tried to factory reset as described by Versa but it will not reset itself. I keep getting the message "Unlock with Your Phone" but no can do. Unfortunately the clock is now running slow so useless as just a dum watch...bit frustrating. Any advice please? Thanks 

 

Moderator Edit: Clarified subject

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‎09-16-2020 22:28

‎09-16-2020 22:28

Hi @Joco12, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here. Please follow the next steps to unlock your device with your phone:

 

  1. In the Fitbit app, tap the Today tab > your profile picture > your device image.
  2. Tap Device Lock.
  3. Find the option to reset your PIN code.

 

Let me know further assistance is needed.

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‎09-17-2020 00:52

In response to RicardoFitbit

‎09-17-2020 00:52

Good morning @RicardoFitbit , and thank you for your fast response. I have tried that as recommended but get as far as my device picture - that doesn't exist. The app doesn't see the device. I have tried removing and reloading the app, but then I run into the same issue as described before - I cant pair with the device as I just get the message "Unlock with Your Phone" and I am blocked. A bit annoying when the device is only just over 8 months old! Any advice most welcome.  Thanks

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