Unlock my versa

[Zambost]

My Versa says it is locked. When I follow the previously posted directions to unlock it is does not work. When i tap on the watch icon nothing haapens. I do not have fit bit pay set upand never have. Help please

[NellyG]

Try restarting the Versa several times. If that doesnt fix it, uninstall the app, reinstall it and log back in and try again. If still no joy, try a factory reset using the buttons. If yiu are still having problems, please come back here.

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Zambost]

this did not work. I have unloaded reloaded my watch, turned it off 100 times, reset it. I am deeply frustrated!

[MarcoGFitbit]

Hello @Zambost thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @NellyG thanks for all your help. 

@Zambost first of all, I'd like to apologize for the delay in the response. I appreciate you have shared your experience with us and for letting us know you've already tried to troubleshoot this situation with the instructions provided by @NellyG. 

At this moment, please let us know the exact troubleshooting steps you've tried so far, this will be very helpful for us to check this further. Additionally, do not uninstall the app or remove the Versa from your account.

Thanks for your patience and understanding, we'll be waiting to hear from you.