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Picture Clockface Not working

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‎04-16-2019 11:46

‎04-16-2019 11:46

My clockface changed by itself yesterday and when I try to get it back to the picture clockface, it won't let me upload up it just has a white circle on the picture I am trying to upload. It is quite annoying. Help.

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‎04-16-2019 15:21

‎04-16-2019 15:21

Hi, so I assuming you use a Third Party Clock Face. The problem you face now is either the result of your Clock face being outdated or removed from the Gallery by either the deveveloper of Fitbit itself, cleaning up the Gallery. Install a Clock Face developed by Fitbit and restart your Versa and hopefully your problem is solved. 

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‎04-17-2019 11:19

In response to SunsetRunner

‎04-17-2019 11:19

The clock face I’m using is designed by Fitbit. Still not working. And I did a third party as well. Neither work. I’ve restarted the watch redownloaded the app.

Sent from my iPhone
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‎04-17-2019 11:36

In response to SunsetRunner

‎04-17-2019 11:36

Hello @Ashcash31 thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @SunsetRunner thanks fro all your help. 

 

@Ashcash31 I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to follow the instructions kindly provided by @SunsetRunner and if they're helpful to you, please mark the reply as a solution. This will be very helpful to other members of the Community facing the same situation. 

 

If you still need further assistance, please feel free to reply, we'll be happy to help. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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