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Counting stairs

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‎04-15-2019 16:53

‎04-15-2019 16:53

Had my fitbit versa since April 12/2019, and cant figure out why its logging way to many steps ....like when I am in our truck. its also counting stairs incorrectly. Anyone have a resolution?

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‎04-15-2019 20:41

‎04-15-2019 20:41

Welcome to the forums!

 

It will count when the ride is bumpy.

 

How Floors how counted

 

Floors are counted using an altimeter. An altimeter is a sensor that calculates altitude based on atmospheric pressure and atmospheric pressure decreases with increasing elevation, so the it calculates elevation gain based on the reduction in atmospheric pressure. Your trackers register a floor when they detect continuous motion combined with an elevation gain of about 10 feet. Given the fact that 10 feet is an average between residential and commercial floor heights, although commercial floors in particular tend to be higher than residential floors.

 

It will add floors when it is windy or cold.

 

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Wendy | CA | Moto G6 Android

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‎04-17-2019 10:13

In response to WendyB

‎04-17-2019 10:13

@Onmyway61 Welcome to our Fitbit Community! I'm sorry for the late response. However, I want to follow up on the issue that your Versa is experiencing since it's tracking extra steps.

 

In addition, if you see that your Versa tracks extra steps after checking the great information that shared my friend @WendyB, please restart your tracker as described in this help article. This will refresh your tracker internally. Finally, monitor your steps counting and let @WendyB and me know how it goes.

 

See you later! 😀

JuanJo | Community Moderator

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