Unresponsive Screen

[KJeaneth]

I’ve had the versa for 4 days and the screen is not responding to touch or tap. I’ve tried to reset it, I’ve tried to factory reset it with the button sequence I got from Fitbit support (doesn’t work). At this point I’m waiting for it to die so I can charge it. Any luck with others? 

Apparently this his is super common. Should of spent the extra $100 for Apple. 

[Marrrmaduke]

@KJeaneth I am assuming you have tried pressing and holding the left and bottom right buttons until fitbit logo appears - aka reboot? Have you tried simply holding all 3 buttons together for at least 3 minutes?

[KJeaneth]

Yea, I’ve held all the buttons until my fingers went numb pretty much lol

[Marrrmaduke]

@KJeaneth That's bad. 😞 I flagged your post for Customer Support. I am afraid you might need a replacement.

[AndreaFitbit]

Welcome to the Fitbit Community @KJeaneth. It's nice to see you here. I'll be glad to assist you with your Versa display inquiry. Thank you for letting us know that you have already restarted your device and I'm sorry to hear about your fingers. 

I got in touch with our Support Team and they have informed me that they are already helping you. Please follow their instructions and let me know how it goes.

@Marrrmaduke, thank you for the heads up.

Keep on visiting the forums. 

[Marrrmaduke]

@AndreaFitbit Thank you for your quick response! Let's hope for quick resolution for @KJeaneth 's problem! 😄

[NSXS25]

I feel your pain! 

Purchased Fitbit Versa in Nov 2018 (Versa # 1)  In Feb 2019 the screen blacked out. Fully charged, zero functionality and unable to reset. Returned it to place of purchase and was replaced (Versa # 2) No questions. 

2 days ago my Fitbit screen went again! Instead of a full black screen, i had a big black square in the centre of screen. Screen could not be reset, etc etc as per Versa # 1.

Retirned to place of purchase tonight with the intention of getting $ back and buying a Garmin or an Apple. Garmin does not do digital watches a Garmin was off list. Entry Apple watch is $599 and battery needs to be charged every night (feedback from friends and a salesperson)....

..,,,,Decided to swop Versa # 2 for a Versa Lite! ......Very forgiving customer or idiot? ....,,! 

[AndreaFitbit]

You´re welcome @Marrrmaduke. Let´s hope the solution is fast.

Welcome to the Fitbit Community @NSXS25 Thank you for visiting us and for sharing your experience. I completely understand how you feel and thank you for giving a try to the Versa Lite. Let us know how it goes.

Keep on visiting the forums.