Unresponsive Versa Lite

[KMBversalite]

Hi

Tired to do a reset of my Versa lite and now it is completely unresponsive. It worked fine before i tried but now completely black screen and no green lights on the back. Charge all night but still nothing. Has this happened to anyone else? And did you get it working again or have I completely broken it?

[JuanJoFitbit]

@KMBversalite, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it won't turn on and became completely unresponsive after a reset.

I would like to know if your Versa Lite vibrates when you put it on the charger. In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains the reset process but you can skip it and proceed with the rest. Finally, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[KMBversalite]

The Fitbit does not vibrate when placed on charge. Has been on charge over night and still not working at all

Sent from my iPhone

[JuanJoFitbit]

@KMBversalite, I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀