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Unresponsive after swimming

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‎08-19-2019 02:45 - last edited on ‎08-20-2019 15:50 by Fitbit Moderator

‎08-19-2019 02:45 - last edited on ‎08-20-2019 15:50 by Fitbit Moderator

Water damage After almost 2 years my versa crapped out today , I’ve Been swimming with it and shower.  Today while in Bali , doing on the beach it stopped working. I’m so upset I got this in america , and I live in China.  So I’m not sure what is the warranty can anything be done.  

 

I think it’s the water , because you can tell inside the middle clear sensors it’s humidity.  Ahhhh 😭😭

 

Moderator edit: Subject for clarity 

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‎08-20-2019 15:49

‎08-20-2019 15:49

Hello @Yarimar23 welcome to the Community Forums! 

 

I appreciate all the information that was shared in your post, sorry for the inconvenience you're experiencing with your Fitbit Versa. Let me share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you soon. I let them know that you're currently residing in China so they can check your options.

 

In the meantime they get in touch with you, let me know if you have any additional questions.

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