help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unresponsive device after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-13-2019 03:52 - last edited on ‎12-18-2019 19:09 by Fitbit Moderator

‎12-13-2019 03:52 - last edited on ‎12-18-2019 19:09 by Fitbit Moderator

* 2 days back I got a notification that there is a firmware update

* I have taken the update, it went successfully

* next day I noticed that watch was unresponsive, I thought battery must have dried up

* charged the battery then in the night i again noticed watch was unresponsive, I thought may be I did not notice whether my charge was 100% or not

* next day I charged again by making sure that it is 100%

* After few hours I could again see that watch was unresponsive

 

Do not know how to fix this, please help

 

Moderator edit: Subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-18-2019 19:09

‎12-18-2019 19:09

Hello @rgandhi08, welcome to the Community Forums! It's a pleasure to assist you today. Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Don't hesitate to ask me any additional questions you may have, I'll be waiting for your reply.

Best Answer
0 Votes