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Unsuccessful update

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‎06-03-2019 19:17

‎06-03-2019 19:17

There was an update that will not load successfully to my Versa. Since last Tuesday it is not tracking my sleep or steps on the phone app.  It is however tracking my steps and heartrate on the versa. When I go to check the weather,  it says I must sync it to my phone. What has happened? 

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‎06-04-2019 12:12

‎06-04-2019 12:12

@Mapatch it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the update was not completed.

 

I'd like you to follow the troubleshooting steps that are listed in this help article. After this, check monitor your Versa and see if the issues get fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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