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Versa suddenly stopped working, non-responsive

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‎06-03-2019 04:47 - last edited on ‎06-04-2019 10:29 by Fitbit Moderator

‎06-03-2019 04:47 - last edited on ‎06-04-2019 10:29 by Fitbit Moderator

Got out the shower with my Versa and none of the buttons seemed to do anything. Thought it was just flat as it was a few days since the last charge. I left it charging overnight and in the morning it was still the same, not responding to any of the buttons. I tried resetting it as per some of the solutions on the forums but nothing seems to work for me. Any other ideas on how to fix this?

 

 

Moderator edit: updated subject for clarity

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‎06-04-2019 10:28

‎06-04-2019 10:28

@BeardTrigger welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's unresponsive and won't charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it since you tried before. After trying those steps, check out if your Versa gets back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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