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Versa not syncing

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‎06-03-2019 09:50 - last edited on ‎06-04-2019 10:22 by Fitbit Moderator

‎06-03-2019 09:50 - last edited on ‎06-04-2019 10:22 by Fitbit Moderator

I bought my gf a fitbit versa-lite and for the first couple of days it worked great.  Now it won't sync with her iPhone and the it's losing time each day.  We've tried resetting it and re-adding the the bluetooth and all that happens is saying it's syncing but it take so long.  How can we correct this?

 

 

Moderator edit: updated subject for clarity

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‎06-04-2019 10:21

‎06-04-2019 10:21

@isotopecrunch it's great to see you in our Fitbit Community! I'm happy to assist you with the syncing issues that your girlfriend's Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor the Fitbit Versa and see if the syncing issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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