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Update/Premium/SPO2 Clock Issues

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‎05-11-2021 16:15

‎05-11-2021 16:15

Hi,

I have a Versa 2 and signed up for Premium. I can’t access my Premium features for “Advances Sleep Analytics.” The app just freezes when I try to view it.

 

I am also unable to download the SPO2 clock face.

 

I have tried *every* suggestion offered on the help links, as well as calling customer support, yet the issue is still not resolved (turning Bluetooth off and on; unpairing/repairing; turning Versa 2 off/on; reinstalling iPhone Fitbit app; removing device/reconnecting device & wifi).

 

Although both the Versa 2 and iPhone app show that I have the most updated software installed, I believe this has to do with somehow needing an additional update and/or Fitbit support to manually activate my Premium account. However, no additional updates are available.

 

Please help—I don’t know what I’m paying for as the device is useless to me without being able to use the aforementioned features.

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2 REPLIES 2

‎05-11-2021 17:37

‎05-11-2021 17:37

I have the same issue with Android...going on Day 3.

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‎05-13-2021 19:32

In response to Shmeffer8

‎05-13-2021 19:32

I am pretty much going through the same thing with Android. I'm so super frustrated! I can't change the clock faces and I can't add anymore apps. I can't even use the coaching that is part of the premium that I pay for! 

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