Update on versa 2

[JennaNicole]

Since the latest update i get no notifications, no heart rate and no sleep number... why have these if nothing is going to work? Can anyone help please.

[Guy_]

Seems like a common issue on the latest release, but just to be sure, lets check your current status

What phone do you have?

What is your app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

And what is your watch version?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

[JennaNicole]

I have a galaxy s9 plus, everything is updated. 

[Guy_]

What are the versions of Fitbit App and watch do you have?

Is your watch syncing?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Sync -

See when last synced

Try refresh by touching circle

it should say "a moment ago"

Is your watch displaying heart rate?

If there is a problem syncing there is no communication between the watch and the App.

In which case you will only be able to see the information on your watch, and it will be receiving no notifications.

[MarciM]

Hi @JennaNicole 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa 2. If you have done so already, please try doing a couple of resets in row. You can reset your Versa 2 by holding down the button for 10+ seconds, the screen will go dark and eventually the Fitbit logo will appear. Then do it again. This works much like rebooting a computer and usually clears up connection issues. I hope this helps.