After scanning multiple threads on the recent changes and seeing a few responses from FitBit/Google I decided to pull the plug. If a company is not going to listen to its customer base then I don't have time for that company. I saw one post where Google said they could not go back to the old format. It was time for me to update my smartwatch and ordered from a different company yesterday.. I may not like it any better, but the complete lack of concern over the issues is not acceptable. I even called and to be honest was connected to someone who could barely speak English and there was so much background noise I could hardly hear him. Hopefully Fitbit will eventually change the format but for now I am out. Truthfully that is the only thing the company might respond to. If they lose enough business maybe they will realize that they need to listen to their customers.
