Vera Stopped working

[Sckuchar]

My Versa was working yesterday just charged the day before. I came home last night and noticed it stopped working, the screen was black and I even put it on the charger and it won’t turn back on. Not sure what to do 🤷‍:female_sign:

[SunsetRunner]

Try a Restart and do it several times if necessary.

[Mona68]

I have the same problem. After last firmware update my Fitbit doesn't work anymore. Black screen and unable to charge 

[stickcross]

Mine is doing the same thing.  Screen is black but it's registering on my app on phone.

[Mona68]

found solution for my Versa : press left button and bottom right button together untill your watch starts up.

My versa is now working again

[JessicaDD]

Mine is doing the exact same thing! I’ve tried everything to get it on and can’t!

[stickcross]

I still haven’t been able to get my screen back on but it’s tracking on my phone.

Sent from my iPhone

[Sckuchar]

I did what someone suggested and held all 3 buttons done, I did have to
reset the entire thing due to it not wanting to update the date

[RaeAnn26]

How long did you hold.  

[RaeAnn26]

Mine blank. tried all the button holds recommended. The first time it went blank holding all 3 buttons worked.  Then I charged it put it on my wrist and it went blank.  It does track on my android. And the alarm goes off but the screen is still blank

[Sckuchar]

Maybe 30 seconds or less, the Fitbit screen came on so I released

[stickcross]

same here..

[Mona68]

The problem with holding down the two buttons (left button and right bottom button) is that the Versa does a restart and then you have to sync it with the app to correct the time on the Versa. Another problem : To spare the battery, I shut down my Versa at night and then I have to do the restart to get it back on again. I can't get it started with just the left button as it should. And my battery is down everyday.

Before that last firmware update recently, my battery almost lasted 5 days to a week. There's definitely something wrong with the last firmware update. I hope they will fix that soon

[stickcross]

Yes, I’ve tried that and it didn’t work either. Thanks though.

Sent from my iPhone

[JessicaDD]

I called and spoke to Fitbit and they said it has nothing to do with the update or anything on their side. Apparently it just means everyone’s battery happened to die at the same time. And all cause the exact same issues....And pretty much if it’s over a year old the warranty isn’t good and they won’t do anything. 

[stickcross]

That’s weird. Thanks for letting me know.

Sent from my iPhone

[Mona68]

Well, what a great service 😠 

My next smartwatch won't be a fitbit anymore then 😠

[JessicaDD]

That’s what I said! I mean if I did something to my watch I wouldn’t expect them to replace it but it can’t be just a battery issue when so many did exactly the same thing around the same time. I mean really? They did email me a 25% off coupon if I no us get another one but I told them I probably wouldn’t be. 

[stickcross]

I agree.

Sent from my iPhone