Verda 2 Heart Rate stopping working

[Chelsea.Hoppo]

Hi,

A few days ago I noticed my BPM were grey and the light on the back isn't on. I've updated it, turned the heart rate on and off, I've reset my watch multiple times. But it's still not working. My watch is tightly around my wrist. I've tried everything. 

Please help. 

Thankyou 

[GetNFit91764]

I'm having exactly the same issue with my Versa 3. I've restarted, changed all the settings, changed them back. It's still counting steps, but no other biometric data is being collected, and the lights on the back aren't flashing like they usually do.

[Chelsea.Hoppo]

Okay I restarted it again for luck and the BPM started working again. Not sure what changed and I hope it doesn't happen again.

[Leah_Michelle]

I’m having the same issue. Were you able to resolve this? 

[Chelsea.Hoppo]

I thought I did but it's gone back to not working 

[TinkTribe]

I'm having this SAME EXACT ISSUE and it just started about a week ago after I updated the Fitbit. It was working perfectly fine before and now my HR is either stuck at 114 or doesn't show and my green light doesn't come on anymore. Talked to chat support, they disconnected while I waiting for their response and no one seems to have answers. I'm so frustrated but glad to see I'm not the only one experiencing this issue. Lemme know if you find a solution please!

[GetNFit91764]

Contact support again, mine ended up being a product defect, FitBit sent me a new device (under warranty).

[Ana3]

My Versa 2 has also stopped showing the heart rate and the green light is no longer showing. Did you resolve this? I have also restarted multiple times. All up to date and synced.