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Versa 2 Active Zone Minutes and SPO2 not available with the latest updates

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‎10-03-2020 11:16 - edited ‎10-03-2020 14:33

‎10-03-2020 11:16 - edited ‎10-03-2020 14:33

I purchased a new versa 2 last week and using hardware version 70.7.14 along with iOS Fitibit app version 3.30(990). I do not see the "Active Zone Minutes" under the "Today" tab (or as an option I can select under "Active Goals"). Plus when I try to install the SPO2 clock face, it says to install the latest updates. but when I try to run an iOS app update it is saying I'm already up to date. How can I get up and running with these two new features? 

 

P.S: I saw that there are separate region releases for this feature. I'm based in US. So, I think this feature is already available here. 

 

UPDATE: I reached out to the customer service and they sent a firmware update to 71.6.19. I was able to get SPO2 and Active Zone up and running since then.

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‎10-03-2020 11:58

‎10-03-2020 11:58

Hi, I had to return my first Versa 2 and buy a new one.  I am also on 70.7.14 and IOS FitBit.  You just have to wait for it to show up, there is no way to force it to download the update unfortunately.

Versa 2 / iPhone 8
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