Versa 2 Agenda app is not working

[SunsetRunner]

My android updated the other day and it messed with the agenda app. I've looked through the posts and tried the uninstall, sync, and reinstall, sync and I got nothing. I've uninstalled the whole app and reinstalled again and still nothing. I really don't want to reset my account. Going on 2 days without my watch and slowly going insane. Help!!!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for trying to resolve the issue with your Fitbit Versa 2.

If you haven't done it already, please restart your watch by following these instructions.

Whether you continue having difficulties, please provide the following information:

- Is your Versa 2 not working at all or the problem is just the Agenda app?

- Are you able to open the Agenda app or is it locked?

- The information in the Agenda app is wrong or is missing?

- Are you not receiving notifications from the Agenda app?

- Do you have the Fitbit Agenda app or an Agenda app developed by a third party?

If you have any question, please let us know.

[SunsetRunner]

Thanks for the reply. 

My watch works but the main screen doesn't come on. Just says permissions requested. The agenda app works and it's the fitbit app. Not a 3rd party. I'm not receiving any notifications for the app because I don't really use it. I tried just not installing the app and restarting everything and it still says it. I've since stopped using my watch because it's really annoying to not be able to tell the date or time. I'd love to have my watch back. 

[EdsonFitbit]

Thanks for your response, @SunsetRunner.

In this case, I would recommend setting up your Fitbit Versa 2 as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether the instructions shared above don't work, please attach an image of the "permissions requested" message displayed on your watch for further investigation.

Feel free to contact us at any time.

[SunsetRunner]

I'm sorry. I have no idea how to attach a photo. But pressing the button on the side brings up permissions required. I can still navigate through everything, read texts, and answer calls. Just don't have the main screen for time/date or any of my stats. 

I tried the step you told me and same thing. I've also gone into my phone and given all the options permissions. I'm worried I have to buy a new watch. I really like this one. 

[EdsonFitbit · Accepted solution]

Thank you for the update, @SunsetRunner.

You can find instructions to attach a photo here.

If you are having difficulties with location services, please follow the instructions in this article.

In addition, try changing the clock face of your watch.

Whether none of the above works, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[SunsetRunner]

Omg. Now I feel like an absolute idiot. That's what it was the whole time. Thank you for all your help!

[EdsonFitbit]

Thanks for your response, @SunsetRunner.

I'm glad to hear that you've resolved the issue.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.