Versa 2 not working properly

[heathcarissa]

I've used fitbit for almost 6 years. My Blaze lasted me almost 5 years until the battery wouldn't hold a charge longer than a day and the screen started to not react. Now my Versa 2 fell apart this summer (the glue just disintegrated and I don't understand how because I am constantly in air conditioning and I dont take my watch into any sort of water). After the second time I contacted customer service when I didn't receive any sort of warranty info the first time, I was informed that my warranty had run out, but they would offer me 35% off for my next watch. Yeah, the first time I contacted and didn't receive the warranty info, I should have still been in my warranty range because that was exactly a year of ownership. But somehow it was my fault it suddenly fell out of warranty. I glued the screen back because I'm not spending that money again. Now 2 months later the touchscreen won't function. So now its useless to me. Thanks for nothing fitbit. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @heathcarissa.

I'm sorry to hear about the difficulties you experienced with your Fitbit devices. Thank you for the time you spent trying to get them resolved.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

You can find the Fitbit Warranty here.

If you haven't done so, you can restart your Fitbit Versa 2 by following these instructions.

Please let us know if you have any questions.