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Versa 2 Alexa feature not working

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‎12-07-2020 12:31 - last edited on ‎12-08-2020 05:18 by Fitbit Moderator

‎12-07-2020 12:31 - last edited on ‎12-08-2020 05:18 by Fitbit Moderator

I've gone through all of the steps and setup. But when I hold the button down, screen says "Listening...". I say my question, the screen then says "thinking..." and then it errors out saying Sorry, didn't get your request.

 

I just bought this watch for $180! Why are functions not working properly?

 

 

Moderator edit: format

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‎12-08-2020 05:17

‎12-08-2020 05:17

Hi @ShellyRenee777, it's great to see you in our Fitbit Community. I totally understand how you feel about the issue that your Versa 2 has experienced with the Alexa feature. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please restart your Versa 2 as described in this help article. After this, make sure to follow the steps listed in this help page when trying to set up Alexa on your Versa 2.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎12-09-2020 06:28

In response to JuanJoFitbit

‎12-09-2020 06:28

I did all of these things before even contacting you.
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