Versa 2 Battery draining quickly

[Abland]

Versa 2 is not holding its charge and is dying on a daily basis - why ideas how to rectify issue??

Moderator edit: subject for clarity

[Ianc0672]

Support are telling me it’s a fault in the new app version killing the battery but had newer version of app installed yesterday to supposedly fix it and it’s not lasted 24hrs. 

[Abland]

Great 😳
Thank you for letting me know
I did try to email them but apparently you can no longer contact support by email - so very useful and helpful ….not


Sent from my iPhone

[WilsonFitbit]

Hello @Abland, @Ianc0672. Welcome to the community forums. 

Thank you very much for the detailed information. At this time, I'd like to let you know that there were some reports of battery short life for users with a Fitbit smartwatch, and that updated the Fitbit App on iOS devices to 3.41 or 3.42. Nevertheless, this inconvenience should now be resolved after updating the Fitbit App to the latest version (3.43.1). For more information, I recommend visiting this thread. 

If you continue experiencing any inconvenience with the battery life of your Fitbit devices and you've taken into consideration these recommendations, I recommend getting in touch with our Support Team. @Abland Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. I appreciate your understanding but we're no longer providing support through email.

@Ianc0672 I was able to confirm that you reached out to our Support Team. If the inconvenience still persists, please reply back to your case and they will be more than glad to continue assisting you. 

See you around. 

[mercy2498]

When will everyone have the new version? I still dont have it and im checking daily for it. 

[Akdub27]

That’s been happening to me all week! I contacted support and was told the app is causing the issue and to look for an update. As of today there’s been no change and I’ve been checking daily and throughout the day. I just left my Fitbit dead because I didn’t see the point of charging it when it would die soon afterwards. Just chatted with someone to ask if the issue has been fixed and he telling me about ways to save battery when that isn’t the issue. By default I already do all of those battery saving things. I just want my watch to function properly and not die while I’m asleep after immediately charging it. 

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I have this update already and still battery drained. I called in and they said it’s still an issue. So is it resolved or still being worked on?

[Abland]

I contacted support yesterday and was advised about the new update for the app - updated it and watch is still alive and so fingers crossed it appears that it may have worked for me 

good luck to everyone who are having issues 

[ScattyHooks]

I also have this problem with my Versa 2 Special Edition.

In the last couple of weeks i found the watch had been losing charge much quicker than usual but did  not think much of it until my watch stopped working yesterday when it would only display the Fitbit logo. 

It last worked yesterday afternoon when I used it for swimming.     I reported it to the email site and they referred me to the forum. 

My watch only shows the Fitbit logo I can't get back into it it's charged overnight nothing has happened. 

I looked up this problem and a previous moderator gave some instructions regarding turning off my Bluetooth, Removing the watch from my Fitbit app, turning Fitbit off, switching phone off and restarting in 2mins.    I switched my phone back on and tried to link my phone with the app my phone can't see my watch and it's still constantly stuck on the Fitbit logo grateful for any advice.  

Thanks 

[WilsonFitbit]

Hello everyone. @mercy2498, @ScattyHooks Welcome to the community forums. 

@mercy2498 At this time, the update for the Fitbit App should be available for you. If you still don't have the latest version installed, you can see this help article on how to update the Fitbit App. 

@Akdub27 I'm sorry for the experience and thank you for informing that you have the Fitbit App up to date. In this case, I'd like to let you know that you should no longer experience the same rapid drain on the latest version of the Fitbit App. But, since the issue has persisted, my best recommendation is that you please update your case with our Support Team for further assistance. 

Please make sure to explain them that you've followed the tips to extend the battery life and that the Fitbit App is up to update. This way they can assist you from there and provide a prompt resolution. 

@Abland Thanks for your help in contacting our Support Team and for updating the Fitbit App. I hope you can continue tracking towards your fitness goals without experiencing any inconvenience with the battery life of your Fitbit device. 

@ScattyHooks I appreciate all the details you provided and thanks for trying to resolve the inconveniences. If your Versa 2 still shows the logo and it can't be paired, I recommend taking a look at this help article: Why can't I set up my Fitbit device?

For the battery, if it continues draining quickly, I also recommend contacting our Support Team for further assistance. Note that you can chat with them or give them a call by clicking here.

Hope this helps. 

[Malythea]

Gah, back again for my six monthly battery dying complaint 😞

I am on 3.43.1 and the battery has been draining ridiculously as usual. Any plans for the next update? So over this.

[WilsonFitbit]

Hello @Malythea. Nice to see you around. 

I'm sorry for the experience and thank you for the information. I'd like to let you know that if your Fitbit App is up to date, you should not experience a rapid battery drain, but if the issue persists, I recommend contacting our Support Team for further assistance. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal so I recommend initiating a chat. Click here to get connected. 

See you around. 

[Kazzared75]

I've bought a fitbit versa 2 no more then 3 weeks ago. Had a update this morning.  And had it charging while it did it. Now the battery is draining. Did all the battery saving things. But still going down fast, not happy. Don't expect it with a new watch. Please can someone advise.  Thanks 

[WilsonFitbit]

Hello @Kazzared75. Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried. At this time, I was able to see that you reached out to our Support Team and they have provided information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to your case and they will be more than glad to continue assisting you. 

See you around. 

[Kazzared75]

I have now been sent a new one. Just waiting for it to arrive. Thanks x

[WilsonFitbit]

@Kazzared75 Thank you very much for your reply. 

I'm glad to hear that you will be receiving a new Fitbit device and I hope you can continue tracking towards your fitness goals.

See you around.