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Versa 2 Battery

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‎01-18-2020 20:58

‎01-18-2020 20:58

a few weeks ago i accidentally over charged my fitbit versa 2 and it has never been the same since. sometimes it won’t turn on, sometimes i can’t swipe down to see notifications or swipe up to see my stats, and now the battery life jumps from 60% to 3% in one day. i’ve reset it to factory settings and it still is like this. what should i do? so i try to exchange it? 

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‎01-19-2020 15:01

‎01-19-2020 15:01

Welcome to the Fitbit Community, @kator17.  

 

Thanks for the details of the issue with your Versa 2. I appreciate the efforts in trying to fix this by doing a factory reset. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox.

 

In the meantime, let me know if you need anything else. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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