Versa 2 Bluetooth connectivity issues with phone

[maureenL]

I have had the Versa 2 for 3 weeks now.  Every morning I have to restart my watch and turn Bluetooth off and then on again to get the connection back.  This happens a few times during the day also.  I have tried everything Fitbit has told me to check, with no success.  I had the Charge 2 and hardly ever lost bluetooth connection.  (Charge 2 had other notification issues). IIt also had a hard time connecting to wifi. It took 4 times before I was able to connect.  Is there an issue with the Versa 2 I am unaware of?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @maureenL, welcome to the Community Forums. Thanks for the details provided and for the steps you've tried so far in order to solve the syncing difficulties between your Versa and your mobile phone. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your mobile device is compatible, please follow the steps provided in the help article: Why won't my Fitbit device sync?

Let me know the outcome, I'll be around. 

[CompMom]

I am having the same issue with the Versa 2 that I have had for one day. I had issues with Charge 3 as well. In fact, I decided to give the Samsung Galaxy Active 2 Watch a try before circling back to Fitbit and the Galaxy Watch never ever had a connectivity issue in the 6-7 weeks that I had one in my possession. I returned the Galaxy watch due to other issues and exchanged it for the Versa 2 in hopes that the issues previously observed with the Charge 3 were corrected. Sadly they were not.

As a result I cannot change the clock face, I cannot add or delete apps, I cannot do anything that requires a connection other than sync stats... Not impressed!!!

Note this is NOT a compatibility issue. I have a Windows computer running that latest version of the OS. I also have a Samsung Galaxy S8 phone also running the latest version of the OS. These should work.

[MarreFitbit]

Hi there @CompMom, thanks for stopping by. I'm sorry to hear you're having connectivity issues with your Versa 2. Thanks for the details provided in your post and for making sure you're using a compatible mobile phone, I'll be glad to help you.

Would you mind giving me more details of the issues you're experiencing? When trying to change the clock face, do you get any error message or the screen just keeps loading? Is the same when you try adding or deleting apps from the App Gallery?

If so, I'd recommend trying the following:

1. Make sure that your Fitbit app and Versa 2 version are up-to-date.
2. Restart your watch.
3. Switch to another clock than the one your want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

I'm looking forward to your response, keep me posted.

[maureenL]

I have to do this at least once every day. It always looses connection 

[CompMom]

Thank you for your response!

The screen just stays in a loading state and eventually errors out with an error message displayed. I came down this morning and started the Fitbit app, went to the Versa 2 settings, selected Clocks and it finally switched to the new clock face. And I am now able to add and delete apps.

If this should occur again, I will try the restart steps that you provided.

Thanks again!

[MarreFitbit]

Hello @CompMom, thanks for getting back and for the update. I'm glad to hear you're now able to switch clock faces and download your apps. I'm always around, keep me posted if you need anything else.

Hey there @maureenL, thanks for stopping by. I'm sorry to hear that you have to do these steps almost everyday. 

I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd recommend taking a look at the help article: Why won't my Fitbit device sync?

I'll be around if you have any questions present.

[CompMom]

I am now having connectivity issues after setting up Alexa. I followed the steps of restarting my watch; force stopping, then restarting the Fitbit app on my phone; stopping and restarting bluetooth on my phone; and finally, attempting to sync my watch from within the Fitbit app. I tried these steps multiple times and it will not work. It would be nice if this would work consistently.

[Ccamire]

I have a Versa 2 for the past 18 months

i had to force close my watch every day to sync with Fitbit

i have an apple 6 phone and ipad just bought last year. 
Why is the connection not more smoothly than it should. 
i recently joined fitbit premium and i choose the standard clock face

how can improve the connection so that i have to force close the watch

i have followed all your instructions on this blog to no avail.

thanks

[Aldenlittle]

You "Moderators" act like we are stupid!! We know what type of phone device we have!! Your answer was not even close to being helpful, so I din't know what it comes up as the "Best Answer"l!!! The question was not about syncing the versa to the phone, it was about connecting to BLUETOOTH!! We are not able to connect the VERSA 2 to BLUETOOTH!! It says, "An App is needed to use this device". Of course, if we have one of these defunct fitbit devices the we already have the Fitbit app!! If you are truly a fitbit moderator then please provide the correct answer for the question asked. So, I will ask it again, How do you connect this overrated Versa 2 to BLUETOOTH!!!!!!

[Aldenlittle]

DIDO to everything you wrote!! I too got sick of fitbit and bought a galaxy active 2. Mine works great, but I unfortunately decided to buy the VERSA 2 simply because it says it comes with an sp02 clock. It does not, and I can't even get this stupid thing to connect to Bluetooth. My active 2 was still connected to Bluetooth, so I disconnected and tried yet again to connect this overrated Versa 2 still nothing!! And these Moderators provide no help whatsoever, and if you try to chat with "Support" they obviously just spew stuff off that they are reading from their instruction manuals knowing nothing about the device in which they are supposed to help us with!! Here is an idea Fitbit, educate your "Support" staff so that they can help us after we spend our hard earned money on these devices that NEVER WORK!!