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Versa 2: Bluetooth issue with phone

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‎01-31-2021 14:11 - last edited on ‎01-31-2021 20:50 by Fitbit Moderator

‎01-31-2021 14:11 - last edited on ‎01-31-2021 20:50 by Fitbit Moderator

Have set up my Versa 2.. It syncs with my phone but when I try to bluetooth my phone says that I need an app... which of course I have.. Have googled n tried so many different things.Please help... Thanks in advance..

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎01-31-2021 20:50

‎01-31-2021 20:50

Hello @Malissa44, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

View best answer in original post

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4 REPLIES 4

‎01-31-2021 20:50

‎01-31-2021 20:50

Hello @Malissa44, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer

‎01-31-2021 21:00

In response to RicardoFitbit

‎01-31-2021 21:00

Thank you for your reply.. I'm am happy to say that after all of the above
my fitbit connected..
Thank you..
Malissa
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0 Votes

‎02-01-2021 11:01

In response to Malissa44

‎02-01-2021 11:01

You're welcome @Malissa44, your reply is also appreciated.

 

I'm happy to know that your issue was solved after trying the troubleshooting steps that were shared on my previous post. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

 

Because your issue was resolved and just if you're interested, I want to suggest you visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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0 Votes

‎04-26-2021 09:47

In response to RicardoFitbit

‎04-26-2021 09:47

I'm experiencing the same thing and have followed these instructions twice now and am still receiving the edit that I need an app.  I've been experiencing this for about 2 weeks now.  Also tried resetting my Fitbit.  Any other ideas?

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