Versa 2 Bluetooth won’t work

[Susansnowy112]

Hi, my versa 2 has been sporadically disconnecting from Bluetooth. However today it won’t pair at all to my phone. 

I’ve tried all the fixes suggested. Turning it off. restarting blue tooth , forgetting the device, reinstalling the app. Moving and disconnecting all other blue tooth devices. You name it I’ve tried it. But I just get the message make sure your fit bit is switched on which of course it is. Nothing nada. It’s not even a year old had it for Xmas last year (present!). 

can anyone help please ?? Thank you. 

[EdsonFitbit]

Welcome to the Fitbit Community @Susansnowy112.

Thank you for the information provided and for trying to resolve the issue you're experiencing. 

Please confirm that you've followed our troubleshooting steps to resolve syncing issues or notifications issues.

Whether this doesn't help, you can set up your Fitbit Versa 2 as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you have any question, please let us know.