help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2: Connection issue with WiFi and iPhone X Bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2021 00:25 - last edited on ‎02-14-2021 10:54 by Fitbit Moderator

‎02-13-2021 00:25 - last edited on ‎02-14-2021 10:54 by Fitbit Moderator

Hello Fellow Versa Owners or Those Who Might Help. 


A while ago my Versa 2 stopped being recognised by my iPhone X . New phone now and same problem. I tried every suggestion. This is my 4th Fitbit and it seems at some point at around two years they develop problems. 

 

After failing to connect Versa to my phone, I tried to Bluetooth it to my iPad and it was successful, it’s nice but not practical. 

I then attempted connection to my wifi (on the iPad) and successfully connected. But, the very second I exit out of wifi setup. 

 

Have a great weekend,

cari

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-14-2021 10:53

‎02-14-2021 10:53

Hello @CarianneS, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention and for sharing the troubleshooting steps you took to solve this situation, I understand your frustration with this matter. If you haven't already done so with your iPhone X, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Please make sure to disconnect the Versa 2 from your iPad while trying to setup the device with your phone to avoid Bluetooth interference. 

 

In regards the WiFi network connection issue, please check: Why won't my Fitbit watch connect to Wi-Fi? and let me know if you continue experiencing difficulties.

 

I'll be around.

Best Answer
0 Votes