Versa 2 - Data Not Cleared, Sync and Try Again

[BryGuy86]

Hello All,

A friend of mine gave me her Versa 2 as she switched to another manufacturer and I decided to give it a try. After we factory reset the Versa 2 for me to set it up as a new device it now displays a big red "X" with the text "Data Not Cleared, Sync and Try Again". I've read a lot here on the forums and have tried a bunch of different things but still cannot get this thing to work I was wondering if anyone else had any other ideas.

What I've tried:

1. Plugging the watch directly into the computer and trying to set it up on my iPhone 8.

2. Plugging the watch directly into the computer and also using a Fitbit wireless dongle and trying to set it up on the Windows 10 Fitbit App.

3. Turning on USB recovery in the Fitbit App and trying to set it up as a new device.

4. Turning on "Classic Mode" and trying to get it to sync that way.

5. Multiple resets and factory resets trying to get it to catch while setting it up as a new device.

Any help would be greatly appreciated as I would really like to try this watch out.

Thanks!

[JuanJoFitbit]

@BryGuy86, I'm sorry for the late response. However,let me welcome you to our Fitbit Community.

Regarding the setup and syncing issues that your Fitbit Versa 2 is experiencing, I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[BryGuy86]

Thank you so much. I have gotten one email to say they will contact me. 

[JuanJoFitbit]

@BryGuy86, that's great news! By the way, I apologize for the delayed response. However, your case is in good hands and I was told by our Support team that they sent you an email recently. Please check out your email account to see the details.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[TGK2020]

Spoiler

Hi, did this issue get resolved for you? I’m having the exact same problem. 

[Ladycpht61]

I am also having the same problem on my Versa Lite I just bought last October.  I have tried everything on the trouble shooting tips an nothing works.  It's very frustrating that I now can't use my device and it's not even 6 months old yet.

[BryGuy86]

Hello All,

With the help of support, which just asked me to do everything I said I had done in this post over again we could not get the watch working. I am now to send the watch at my own expense to a repair depot. After reading all of the repeat horror stories on this forum about the Versa series of watches I think I’m just going to cut my losses and try a Garmin out for a bit. Sorry I couldn’t help.