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Versa 2 stopped working

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‎02-29-2020 22:12

‎02-29-2020 22:12

Hello everyone!

 

I have been having issues with my 3 month old versa 2 recently. It was working just fine before, and one week ago while at the gym I noticed the versa 2 not recording my heart rate, and the sensors in the back of the fitbit weren't working. So I tried to reboot it by shutting it off then trying to turn it on again, and that's when it stopped working. No matter how long and how many times I press the button, it's just dead and nothing starts. Yesterday, I try again and the screen displays the empty battery sign, I charged the fitbit overnight and tried again now, NOTHING!

 

Please help! 

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‎03-01-2020 10:35

‎03-01-2020 10:35

Welcome to the Fitbit Community, @RihamB.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa 2. Thank you for your efforts to resolve this. I totally understand how you are feeling and I am here to help you. I recommend following our complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

 

Also, based on the details you provided, I recommend following the steps from this help article: Why can't I update my Fitbit device?

 

If your watch starts working, but you continue experiencing issues with the heart rate monitor, please check this help article with useful information.

 

Keep me posted on the outcome, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-03-2020 02:39

In response to LiliyaFitbit

‎03-03-2020 02:39

Hello Lilya,

 

Thanks for your reply, but the issue is that my fitbit is actually charging, the only time I can see something on my always black screen is when the fitbit runs out of charge within a few days of not using it.

The issue is my screen is always off, the fitbit is not working and I am not able to even update the device because it is not turning on and the screen is not functional!

 

I don't know what to do!

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‎03-04-2020 15:13 - edited ‎03-04-2020 15:16

In response to RihamB

‎03-04-2020 15:13 - edited ‎03-04-2020 15:16

Hi @RihamB, thank you for your reply. 

 

I appreciate your efforts and the additional details. I am sorry to hear you are going through this situation. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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