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Versa Touchscreen not working

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‎03-03-2020 04:39

‎03-03-2020 04:39

My Versa's touchscreen has been getting worse over time, and now it rarely functions at all.  Today I was completely unable to turn off my alarm because tapping the checkbox to acknowledge my alarm wasn't possible.

 

I tried a factory reset a few days ago but the issues have persisted. What can I do?

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5 REPLIES 5

‎03-03-2020 07:21

‎03-03-2020 07:21

I'm having the same issues.  Were you able to fix yours?  Please let me know what you ended up doing, its frustrating not seeing a response at possible fixes.  I tried shutting mine down, changing clock faces and still doesn't work.  I can't shut it down in settings cause I can't even get my screen to move out of clock mode.

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‎03-03-2020 07:56

In response to Steffie87

‎03-03-2020 07:56

Was there a fix? Mine has stopped working too, it’s only 4 months old 

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‎03-03-2020 09:04

In response to GinaRestudios

‎03-03-2020 09:04

I've had no response for a fix.

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‎03-04-2020 13:02

In response to GinaRestudios

‎03-04-2020 13:02

Not that I've seen.  No one is responding with a fix.  Mine is only 2 months old 😞  

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‎03-04-2020 15:48

In response to Steffie87

‎03-04-2020 15:48

I called yesterday and they're replacing mine for free.

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