Versa 2: Data not cleared Sync and try again message

[BCagle]

Screen started acting up a couple days ago and I thought it was close to dying so plugged it in but no change. Read some forums on here on the topic and tried a couple of the suggestions nothing worked so I tried the factory reset and the watch screen says data not erased sync to complete but now my app on my phone doesn't have a watch connected to it and the watch screen is still acting up. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @BCagle, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the reason why your Versa 2 is showing such error message is because the firmware update procedure wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

[BCagle]

So after I did the factory reset I got it to reset and start again like it
was brand new and went through the set up but after all that its still not
working. Tap on the screen and nothing comes up and nothing will happen
with the side button either.

[RicardoFitbit]

Your update is appreciated @BCagle.

I appreciate all the details that were shared in your post and for trying some troubleshooting steps, certainly, your Versa 2 isn't working the way it was designed. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[BCagle]

Its been a week since I've received a message saying that I would have
customer supports contact me and I haven't heard anything. Just want to get
things resolved before my 1 year warranty is over on January 25th.

[RicardoFitbit]

Thanks for your reply @BCagle.

I'm sorry to know that our Customer Support team haven't contacted you yet. Due to high season, they may need 7 - 10 business days to get in touch with you, therefore, please periodically check your email inbox and spam folders. Your patience is appreciated.

I'll be around.

[BCagle]

I'm just checking in to see if I can get anymore help on my watch. It's
been 14 days since the initial message saying that customer support would
get back to me.

[RicardoFitbit]

Your update is appreciated @BCagle, it's a pleasure to continue assisting you.

First, I'd like to apologize for our Customer Support team delay in sending you information about the issue you're experiencing with your Versa 2, I understand how frustrating this situation can be for you and even more if you can't use your device at all. I just reviewed the ticket status and confirmed that it was assigned to a representative today and soon will send you information to get you back on track. Please keep an eye on your email inbox and spam folders, please let me know if you don't receive information from them in the next 24 - 48 to further investigate. Once again, your patience is appreciated.

Keep me posted.

[BCagle]

It's been 3 days since the last "update" after I sent you guys another
message. This customer service is not very impressive and not being able to
use my watch combined with the crummy customer service is making me want to
switch brands and get away from fitbit. This is extremely frustrating for
how much we paid for the watch.

[RicardoFitbit]

@BCagle, thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

Don't hesitate to ask me any questions you may have.

[BCagle]

I'm still not getting any help with my watch. All I got was redirected to
the community help page and not getting anything. This is getting beyond
ridiculous. My watch screen is not working so when customer service says to
try and sync it thats not helping me at all. This is one of the worst
customer service experiences I've ever had.