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Versa 2 Firmware update issues

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‎04-24-2020 03:24 - last edited on ‎05-12-2020 12:08 by Fitbit Moderator

‎04-24-2020 03:24 - last edited on ‎05-12-2020 12:08 by Fitbit Moderator

Hi! I have a Versa 2 which i have had for 2 days. Current version is: 68.9.15. I want to update my tracker to get the calendar app and smart wake function. I Don’t get an update promp inside the Fitbit app (Pink banner) that shows there is an available update. Have Fitbit stopped the update because of the many  problems with the update (batteri drainage, screen freeze etc.)? All day sync is on and Fitbit app is open. Wi-Fi is enabled.

 

thank you!

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎05-12-2020 12:07

‎05-12-2020 12:07

Hi @yoelzuk, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the firmware update issue that your Versa 2 experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

See you around.

JuanJo | Community Moderator

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‎06-20-2020 18:13

In response to JuanJoFitbit

‎06-20-2020 18:13

Hi, I have the same issue. What was the fix for this? Thanks 

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‎06-20-2020 23:40

In response to Tatebr

‎06-20-2020 23:40

Just Waits, it Will come eventually.

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