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Versa 2: Fitbit logo blinking

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‎11-30-2020 09:24 - last edited on ‎12-01-2020 16:17 by Fitbit Moderator

‎11-30-2020 09:24 - last edited on ‎12-01-2020 16:17 by Fitbit Moderator

I have tried the steps to restart, the device is not even 6 months old, and it's just stuck at a slow blinking logo. I left it in the charger overnight, and rarely let it go below %75 battery. What do I do next?

 

Moderator Edit: Clarified subject

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‎12-01-2020 16:16

‎12-01-2020 16:16

Hi @Superguy, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for restarting your device before posting over here, certainly, it's not working as the way it was designed. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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