Versa 2 Fitbit pay problems

[amha125]

I have tried using Fitbit Pay at 5 different stores, and it isn't working. I hold the Versa to the tap part of the pinpad, the Versa will vibrate, and it just doesn't do anything. The payment doesn't work. I try it multiple times, holding the device directly on the pad; I get no error messages from either the pinpad or the Versa; it just does nothing. I take my card out, and tap works instantly. This is the same card linked to Fitbit Pay. 

Could this be a defective device? 

[SunsetRunner · Accepted solution]

Hello @amha125 

Try removing the credit card in the Fitbit mobile app (Wallet section of the app) and then re-add it.

😃 Hopefully that resolves the issue. Please come back and let me know if this did indeed help.

[amha125]

Thanks, that seemed to work.

[SunsetRunner]

That’s awesome @amha125! 😃 I hope you enjoy your weekend and Happy Stepping!