Versa 2 Freezing and Restarting

[sophiebb]

Hi there, 

My Versa 2 keeps freezing on different screens and randomly restarting throughout the day, especially when I wake up. This happens multiple times in a row which makes it extremely difficult to use. 

Having only received the Versa 2 at Christmas time, it is extremely new and quite worrying that it keeps doing this. I have only installed Fitbit apps on it and it has the original Fitbit clock face. 

I’d appreciate any help that you can give, I just really want it to work again! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @sophiebb. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa 2 which keeps freezing and restarting itself. I totally understand how you are feeling as you received the watch for Christmas and would like to continue using it without any issues. I appreciate your troubleshooting efforts and recommend restarting your watch by following the instructions from this help article: How do I restart my Fitbit device?

Let me know how it goes, I'll be around.

[BWhisman93]

I keep having this same issue! If you figure out a solution please let me know! 

[KCMarie]

Same here.

[Mlsmit]

I am having the same problem. My versa keeps shutting off and when restarting numerous times I cant swipe to the settings. Stays on main screen. I am feeling like throwing the watch in the trash

[LiliyaFitbit]

Welcome to the Fitbit Community, @BWhisman93 @KCMarie @Mlsmit.

@BWhisman93 @KCMarie thank you for joining the conversation. I understand that you're experiencing the same issue and would like to confirm if you've tried already to change the clock face to a Fitbit clock face?

@Mlsmit thank you for joining the thread and sharing the details of the issue with your watch. 

I understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them.  

Please keep me posted. 

[KCMarie]

@LiliyaFitbit yes, I have changed the clock face to a Fitbit clock face. The issue seemed to remain the same until this morning. Now my Vera's Lite will no longer connect to my phone or keep the correct time. It is 10:40pm and my Fitbit reads 7:23pm. I have tried restarting it, charging it and changing the clock face.

[KCMarie]

@LiliyaFitbit thank you for your help. I  just got off the phone with customer service. Hands down the best customer support I've ever experienced. The CSR was courteous thorough and quick. My device is still under warranty so I  will be receiving a new replacement. I was sent an email while we were still on the line. The CSR waited for me to read and reply before saying goodbye to insure I didn't  have any other questions. I have already received an order confirmation email. My boyfriend (who purchased the Fitbit) and I are very thankful and pleased with the responses I have received through this process. I am a Fitbit fan for life. Thanks again. 😁👍

[LiliyaFitbit]

Hi @KCMarie, thank you for your reply. 

I appreciate your efforts and the additional details. I am glad to hear you had a great experience with our Support team and now you'll receive a replacement. Thank you for posting the update here. I really appreciate your time and feedback.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

I wish you and your boyfriend the best of luck with your health and wellness goals. Keep on visiting the forums!