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Unresponsive device

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‎02-27-2020 16:25 - last edited on ‎02-28-2020 13:55 by Fitbit Moderator

‎02-27-2020 16:25 - last edited on ‎02-28-2020 13:55 by Fitbit Moderator

Have tried several "fix" attempts as in many topics.  Received new charger today, Nothing!! Logo appears, that's it.

Totally disgusted at this point.  Watch received 10-28-19. 

Looking for a solution to this sooner than later.

Sorry, totally frustrated at this point.

 

Moderator edit; Subject for clarity 

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6 REPLIES 6

‎02-28-2020 13:54

‎02-28-2020 13:54

Hi @JanetAC, it's nice to see you again participating here in the Community Forums, welcome back.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

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‎02-28-2020 14:18

In response to RicardoFitbit

‎02-28-2020 14:18

No heart rate sensors.

Only logo appears when button is pressed then goes to blank screen.

  Totally unresponsive!

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‎02-28-2020 15:10

‎02-28-2020 15:10

My Versa 2 which I purchased in December 2019 has not worked properly since I received it.  It finally died last week.  Screen totally blank.  No response to left button.  I returned at a cost of $12 and supposedly I am getting a replacement, new, per my e-mails.  I am totally fed up with this company.  I have had some issues with other fitbits but this is the fourth of fifth as I a a sucker for more functions.

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‎02-28-2020 15:24

In response to SunsetRunner

‎02-28-2020 15:24

So very frustrating!! So sorry for your troubles. We'll see what happens
I guess.
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‎03-03-2020 18:37

In response to RicardoFitbit

‎03-03-2020 18:37

Reviewed all charging steps from email.
No response whatsoever.
Dead.
Logo appears intermittently, that's it.
How do I get replaced? Warranty?
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‎03-13-2020 16:13

In response to JanetAC

‎03-13-2020 16:13

Ricardo....

I have been dealing with an unresponsive Versa Lite for long enough!  I first commented about this issue on Feb 27th.  I read my Versa Lite on 10-28-19. There is no heart rates, NOTHING it will not sync, wasted $ on a new charger also.

How do I go about getting this replaced? Or do I need to find am alternative to a Fitbit.

I am awaiting a response to resolve this situation.

Thank you.

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