Versa 2 screen not swiping

[amecook1986]

Hi, I’ve had my Versa 2 since Christmas and a couple days ago I’ve not been able to swipe in any direction. I’ve tried resetting (holding left button down till Fitbit screen) but nothing is changing. Help please!!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @amecook1986.

I appreciate your participation in the Forums and sharing that your Fitbit Versa 2 is not swiping in any direction. Thank you for your troubleshooting efforts by doing a restart. I totally understand how you are feeling as you've had your watch since Christmas and would like to continue enjoying it. 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

Let me know if you have any questions.

[Andrewfit]

I have same problem suddenly all I can see is the clock . Versa 2 will not swipe and can not do anything with watch.  Restarted a couple of times, but still no swipe.  Help please 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Andrewfit.

Thank you for joining the thread and sharing that you're experiencing the same issue with your Versa 2. I appreciate your efforts and the additional details. I could see that you got in touch with our Support team about this. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

I'll be around if you have any additional questions.