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Versa won't turn on

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‎03-12-2020 12:43

‎03-12-2020 12:43

I recently had an issue with the swipes not working. Restarts and resetting didn't improve the condition. The performance on my watch has been steadily declining for the past month. Besides the swipes the edges of the LCD screen were looking off-color/purplish.

 

So this morning I put my watch in its charger for about an hour and I left for work with 82% charge. By the time I finished my commute, my watch had turned off. And since then, no amount of pushing buttons in any combination for any amount of time has made a difference. It is still off and will not communicate with my phone. Any thing else I can try before I give up?

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‎03-13-2020 13:44 - edited ‎03-13-2020 13:46

‎03-13-2020 13:44 - edited ‎03-13-2020 13:46

Welcome back to the Fitbit Community, @rfkmartin.

 

Thank you for providing the details of the issue you're experiencing with your Fitbit Versa. I totally understand how you are feeling and appreciate your troubleshooting efforts. I could see that our Support team was in touch with you regarding the issue with your watch. I've sent the additional details to them so they can continue working with you. You will receive an email from them soon. I know they will be glad to help you out and provide a solution.

 

I'll be around if you need further assistance.  

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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